In The Power of Habit: Why We Do What We Do in Life and Business, there is case study after case study on how organizations unwritten rules led to crisis at the time when the organization needed to function optimally. The King’s Cross fire in the Underground is one example where all those in authority were occupied with their kingdoms and no one was focused on rider safety costing 31 passengers their lives.
Every organization functions with a “common grace” approach that keeps rivalries in check and the orders shipped. During crisis is when the unwritten functional rules of the organization can be re-examined, when great scrutiny is on the operation unproductive power structures can be address. It is even said that in some crisis great leaders prolong the crisis in order to get the greatest positive effect of the change. Great wisdom is required to pull that off.
Is it possible to address this change without the crisis?
“You never let a serious crisis go to waste. And what I mean by that it’s an opportunity to do things you think you could not do before.”
Rahm Emanuel
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